Order Status What our order statuses mean Processing Payment received (paid) and order is being processed. Awaiting ShipmentOrder has been packaged and is awaiting shipment ShippedOrder has been shipped. You are about to receive the product. Completed Order fulfilled and complete. You have received your product. On HoldAwaiting payment – order is placed, but you need to complete payment. Failed Payment failed or was declined (unpaid) or requires authentication (SCA) Canceled Canceled by an admin or the customer. Refunded Money has been refunded. You will receive a tracking ID from our carrier when your order status is updated to “shipped”. Order Status Track your order status To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. Order ID Billing email Track