Order Status
What our order statuses mean
Processing
Payment received (paid) and order is being processed.
Awaiting Shipment
Order has been packaged and is awaiting shipment
Shipped
Order has been shipped. You are about to receive the product.
Completed
Order fulfilled and complete. You have received your product.
On Hold
Awaiting payment – order is placed, but you need to complete payment.
Failed
Payment failed or was declined (unpaid) or requires authentication (SCA)
Canceled
Canceled by an admin or the customer.
Refunded
Money has been refunded.
You will receive a tracking ID from our carrier when your order status is updated to “shipped”.
